The installation package of METACOM 9 Desktop includes an installation guide and a manual in PDF format. Use the documents if you have any questions. You can also access the manual within MetaSearch (green toolbar > Menu > Manual).
Check if your question is answered on this web page "METACOM Fragen & Antworten". Enter appropriate keywords in the search box located at the top of this web page.
If you cannot resolve a problem yourself and need help, contact: support@metacom-symbole.de
Our support language is German. Please use a translation tool if necessary..
Please describe the problem very precisely:
- Which operating system do you use?
-
Which METACOM version do you use? (> Find the METACOM version number)
- Is this a server installation?
- What is the license key?
- In case of installation problems: Did you obtain the license on DVD or as a download?
- In case of installation problems of download licenses: What is the size of the downloaded file?
- Where does the problem occur?
- What error message appears (please include a screenshot)?
- What exactly happens?
- How often does the problem occur (always, once in a while...)?
- What did you do before or during the occurrence of the problem?
- Which solution attempts have you already tried (restart...)?